Terms of Service

Effective Date: June 21, 2026 | Last Updated: June 21, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Zupas ("Company," "we," "us," or "our"), the operator of the website located at zupas-meal.rest and associated digital platforms. By accessing our website, creating an account, browsing our menu, placing an order, or otherwise engaging with any of our services, you expressly agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use our services in any capacity. If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms, and in that case, "you" and "your" will refer to such entity.

We reserve the right to update, modify, or revise these Terms at any time. Your continued use of our website and services following the posting of any changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates.

You must be at least 18 years of age to use our services or to place orders. If you are under 18 years of age, you may only use our services under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using our services, you represent and warrant that you meet the applicable age requirement.

2. Description of Services

Zupas is a food service business operating in the United States that provides customers with freshly prepared meals, soups, sandwiches, salads, and other food and beverage items. Our services include, but are not limited to, the following:

• Online Ordering: Customers may browse our digital menu and place food orders for pickup, dine-in, or delivery through our website at zupas-meal.rest or through authorized third-party delivery platforms.
• Menu Information: We provide detailed descriptions, pricing, nutritional information, allergen disclosures, and ingredient listings for our food offerings through our website.
• Catering Services: We may offer catering and bulk ordering options for events, corporate gatherings, and special occasions, subject to separate terms and availability.
• Loyalty and Rewards Programs: From time to time, we may offer loyalty programs, promotional offers, discount codes, and rewards to our registered customers.
• Account Management: Registered users may create and manage personal accounts to track order history, save preferences, and access exclusive promotions.
• Customer Support: We provide customer service through email and other designated communication channels to assist with inquiries, complaints, and feedback.

We reserve the right to modify, suspend, discontinue, or expand any of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services. Availability of menu items and services may vary by location, season, and operational capacity.

All food products are subject to availability. We make no guarantee that any particular menu item will be available at the time of your order. We reserve the right to substitute ingredients or items with comparable alternatives in the event of supply shortages, subject to allergen and dietary considerations where feasible.

3. User Accounts and Registration

To access certain features of our website and services, you may be required to register for a user account. When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.

You agree to notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account. We are not liable for any losses arising from your failure to safeguard your account credentials. We reserve the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion.

You may not create an account using false identity information, impersonate any person or entity, or use another person's account without their permission. Each user is permitted to maintain only one individual account unless otherwise authorized by us in writing.

4. User Obligations and Prohibited Activities

By using our website and services, you agree to comply with all applicable federal, state, and local laws and regulations. You agree to use our services only for lawful purposes and in accordance with these Terms. You accept full responsibility for all content you submit, actions you take, and activities you conduct on or through our platform.

4.1 General User Obligations

You agree to:

• Provide truthful, accurate, and complete information when placing orders, creating accounts, or communicating with us.
• Pay all applicable charges, fees, and taxes associated with your orders in a timely manner.
• Comply with all notices, instructions, and directions provided by Zupas regarding the use of our services.
• Respect the intellectual property rights of Zupas and third parties.
• Use our services only for personal, non-commercial purposes unless expressly authorized otherwise.

4.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Conduct: Using stolen payment information, submitting false orders, engaging in chargebacks or payment fraud, or obtaining food or services through deceptive means.
• System Interference: Attempting to hack, disrupt, overload, damage, or gain unauthorized access to our website, servers, networks, databases, or any connected systems.
• Scraping and Data Harvesting: Using automated tools, bots, scripts, spiders, crawlers, or other automated means to access, scrape, or harvest data from our website without our express written consent.
• Malware Distribution: Uploading, transmitting, or otherwise introducing any viruses, malware, trojan horses, ransomware, spyware, adware, or other harmful or disruptive code.
• Impersonation: Impersonating Zupas, our employees, agents, partners, or any other individual or entity, or misrepresenting your affiliation with any person or organization.
• Spam and Unsolicited Communications: Using contact information obtained through our platform to send unsolicited commercial messages, spam, or chain letters.
• Unlawful Use: Using our services for any purpose that is illegal, harmful, or prohibited by these Terms or applicable law.
• Resale Without Authorization: Reselling, redistributing, or commercially exploiting our services or menu items without our prior written authorization.
• Interference with Other Users: Taking any action that unreasonably interferes with other users' access to or enjoyment of our services.
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code of any software used in connection with our website or services.

Violation of any prohibited activity may result in immediate termination of your account, cancellation of pending orders, and may expose you to civil or criminal liability under applicable law. We reserve the right to cooperate with law enforcement authorities in connection with any investigation of unlawful activity conducted through our platform.

5. Orders, Pricing, and Payment Terms

All orders placed through our website are subject to acceptance by Zupas. We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to orders that appear to be placed fraudulently, orders that exceed reasonable quantities, or orders that cannot be fulfilled due to availability constraints.

5.1 Pricing

All prices displayed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. Prices do not include applicable sales taxes, service fees, delivery fees, or other surcharges, which will be clearly disclosed at checkout. We make reasonable efforts to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel orders placed at incorrect prices and notify you accordingly.

5.2 Payment Methods

We accept various forms of payment including major credit cards, debit cards, and other payment methods as indicated at checkout. By submitting your payment information, you represent that you are authorized to use the payment method provided and that all billing information is accurate and complete.

5.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has commenced. If you believe there is an error with your order or you received an incorrect or unsatisfactory item, please contact us immediately at [email protected]. We will evaluate each situation on a case-by-case basis and, at our sole discretion, may offer a replacement, store credit, or refund where appropriate. Refunds, if granted, will be processed to the original payment method within a reasonable timeframe in accordance with our refund policy.

5.4 Taxes

You are responsible for all applicable taxes associated with your purchases. We will collect and remit sales tax as required by applicable federal, state, and local tax laws. Tax amounts will be calculated and disclosed during the checkout process.

6. Food Allergen and Dietary Disclaimer

Zupas takes food safety seriously and endeavors to provide accurate allergen and ingredient information. However, our kitchen facilities handle a variety of ingredients, including common allergens such as gluten, nuts, dairy, eggs, soy, shellfish, and others. We cannot guarantee that any menu item is entirely free from cross-contamination with allergens.

7. Intellectual Property Rights

All content, materials, and features available on the Zupas website, including but not limited to text, graphics, logos, images, photographs, video clips, audio recordings, digital downloads, data compilations, software code, website design, layout, and all other intellectual property (collectively, "Content"), are the exclusive property of Zupas or its licensors and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state laws.

The Zupas name, logo, brand marks, trade dress, and all related names, logos, product names, designs, slogans, and other distinctive identifiers are trademarks or service marks of Zupas. You may not use any of our trademarks or service marks without our prior written permission. All other trademarks and trade names appearing on our website are the property of their respective owners.

7.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our website and services solely for your personal, non-commercial use. This license does not include any right to:

• Reproduce, distribute, publicly display, or publicly perform any Content;
• Modify or create derivative works based on any Content;
• Use any Content for commercial purposes without our express written consent;
• Remove any copyright, trademark, or other proprietary notices from any Content.

7.2 User-Submitted Content

If you submit, post, or transmit any content, reviews, feedback, photographs, or other materials to us through our website, social media channels, or other platforms ("User Content"), you grant Zupas a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our business operations and marketing activities. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe upon the rights of any third party.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available on our website. By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy.

We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) as it pertains to unfair or deceptive practices in commerce. If you are a California resident, you may have additional rights regarding your personal information, including the right to know, the right to delete, the right to opt-out of sale or sharing, and the right to non-discrimination. Please refer to our Privacy Policy for more details.

9. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Zupas. We provide these links as a convenience and do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party websites or services. Your use of third-party websites and services is at your own risk and subject to the terms and conditions of those third parties.

We may also partner with third-party delivery platforms, payment processors, and other service providers to facilitate our services. Your interactions with these third parties are governed by their respective terms and conditions, and we are not responsible for their actions, omissions, or the quality of services they provide.

10. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. ZUPAS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT OUR WEBSITE WILL OPERATE WITHOUT INTERRUPTION, ERROR, OR DEFECT;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON OUR WEBSITE;
• WARRANTIES THAT OUR WEBSITE IS FREE FROM VIRUSES, MALICIOUS CODE, OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the maximum extent permitted by applicable law.

We do not warrant that menu items shown on our website will be available, that photographs accurately represent finished products, or that nutritional information is perfectly accurate. Actual products may vary in appearance, portion size, and composition from images shown on our website.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, ZUPAS, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OUR SERVICES OR WEBSITE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• CONDUCT OF ANY THIRD PARTY ON OR THROUGH OUR WEBSITE;
• ANY OTHER MATTER ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO ZUPAS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless Zupas and its respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use of our website, services, or any content obtained through our website;
• Your User Content or any information you submit, post, or transmit through our platform;
• Your infringement of any intellectual property or other rights of any third party;
• Your fraudulent, negligent, or willful misconduct;
• Any dispute between you and any third party in connection with your use of our services;
• Your violation of any rights of any other user of our services.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses. You shall not settle any matter without our prior written consent.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles. To the extent that federal law does not apply, the laws of the state where our primary place of business is located shall govern.

These Terms are further subject to applicable federal laws and regulations, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive acts and practices in commerce, and other applicable consumer protection statutes.

Any legal action or proceeding arising out of or related to these Terms or your use of our services shall be brought exclusively in the appropriate federal or state courts located in the United States, and you hereby irrevocably consent to personal jurisdiction and venue in such courts. You waive any objection to the laying of venue of any such proceeding in such courts and waive any objection that such courts are an inconvenient forum.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting us at [email protected] and providing a written description of your dispute and the relief sought. We will attempt to resolve the dispute informally within thirty (30) calendar days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may proceed to formal dispute resolution as described below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS, YOUR USE OF OUR SERVICES, OR YOUR RELATIONSHIP WITH ZUPAS SHALL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION RATHER THAN IN COURT, EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION.

Arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall take place in the United States, in a location mutually agreed upon by the parties or as determined by the arbitrator. The arbitrator's decision shall be binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND ZUPAS AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than arbitration, you and Zupas each waive any right to a jury trial and to participate in a class action, class arbitration, or representative proceeding.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Either party may also bring a claim in small claims court for disputes within that court's jurisdiction.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use our website or services, or maintain an account with us. You may terminate these Terms at any time by discontinuing your use of our services and closing your account, if applicable.

We reserve the right to suspend or terminate your access to our website or services, with or without notice, at any time and for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Failure to pay for ordered items;
• Requests from law enforcement or government authorities;
• Extended periods of account inactivity;
• Our decision to discontinue or substantially modify our services.

Upon termination, your right to use our services will immediately cease, and any pending orders may be cancelled. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, and dispute resolution provisions.

16. Changes to Terms

We reserve the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we may provide additional notice, such as by posting a prominent notice on our website or sending an email to registered users at the email address on file.

Your continued access to or use of our website and services after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using our website and services immediately. We encourage you to review these Terms periodically to stay informed of your rights and obligations.

17. Severability

If any provision of these Terms is held to be invalid, illegal, unenforceable, or in conflict with any applicable law or regulation by a court of competent jurisdiction or arbitrator, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect as if the invalid or unenforceable provision had never been included.

18. Waiver

No failure or delay by Zupas in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right, power, or remedy or the exercise of any other right, power, or remedy. Any waiver by Zupas must be in writing and signed by an authorized representative of Zupas to be effective.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Zupas with respect to your use of our website and services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to the subject matter hereof. No representation, statement, or inducement not contained in these Terms shall be binding upon either party.

20. Force Majeure

Zupas shall not be liable for any delay or failure to perform any obligation under these Terms where such delay or failure results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, civil unrest, war, terrorism, labor disputes, supply chain disruptions, power outages, internet or telecommunications failures, or any other event constituting force majeure. In such events, our obligations shall be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as practicable.

21. Electronic Communications and Consent

By using our website and services, you consent to receive electronic communications from us, including emails, notifications, and other messages related to your orders, account, and our services. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You may opt out of non-transactional marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

22. Accessibility

Zupas is committed to making our website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards and guidelines. If you experience any difficulty accessing our website or services, please contact us at [email protected] so that we may assist you and work to improve our accessibility.

23. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our services, please contact us using the information below. We will make every reasonable effort to respond to your inquiry promptly and thoroughly.